Please read the following Terms and Conditions carefully before making a booking, as they contain important information regarding your rights and obligations.

By making a booking with us, you acknowledge and agree to be legally bound by these Terms and Conditions, which may be modified and posted on our website from time to time.

Customers are advised not to encourage or insist that drivers exceed speed limits. Customers should refrain from leaving cash, valuables, or personal items in the possession of drivers while in the vehicle.

All drivers are engaged under a contractual agreement with Excello Call Drivers & Travels. These drivers are prohibited from soliciting or providing services directly or indirectly to customers outside the scope of our service. Customers are not permitted to employ any drivers provided by Excello Call Drivers & Travels on a permanent or temporary basis without the explicit consent of the company.

The company and drivers disclaim all liability for any loss, damage, accident, theft, or other incidents. The service provider is not responsible for any such losses. In the unfortunate event of an accident or damage caused by the driver or other reasons, the service provider will assist in processing insurance claims through the designated insurance agent.

The company reserves the right to cancel confirmed bookings at any time for reasons beyond the company's control or purview. For cancellations, customers are required to inform the company at least one hour prior to the scheduled trip. Cancellations made within less than one hour will incur a cancellation fee of Rs. 100 for call driver bookings.

Payment for services should be made directly to the driver. Should the driver demand an amount above the agreed tariff, customers are encouraged to immediately report this to the company.

While the service provider conducts residential verification of drivers, we do not conduct a moral verification of the drivers. Therefore, we are not responsible for the moral conduct of the drivers.

The service provider does not assume responsibility for any disputes that may arise between the hirer and the driver. However, if the driver’s behavior becomes unmanageable or intolerable, the customer is encouraged to contact the service provider for support.

Customers are advised to request and ensure that the driver displays the company-issued ID card upon reporting for the booking. In case of any doubt or suspicion, customers should immediately contact our customer care team.

For outstation or drop duty, drivers are permitted to work for a maximum of 12 hours. Customers are required to provide drivers with adequate rest, accommodation, and food, or pay the additional charges as outlined in our rate chart.

It is the responsibility of the vehicle owner or the authorized representative to conduct a thorough inspection of the vehicle prior to the start of the trip.

In the event of natural calamities or unforeseen circumstances, Excello Call Drivers & Travels will not be held liable for any resulting damages or disruptions to services. By booking with Excello Call Drivers & Travels, you agree to the above terms and conditions. For any inquiries or assistance, please feel free to contact our customer support team.

We aim to provide the best services and ensure customer satisfaction. Please carefully review the following refund policy for bookings made with Excello Call Drivers & Travels.

Refund requests are considered only for cancellations made in accordance with our cancellation policy. Cancellations made less than one hour before the scheduled trip will incur a cancellation fee, as stated in the Terms & Conditions.

In the event of a refund request, customers must submit a formal request to our customer service team within [specify number of days] days of the booking or incident. The request should include relevant details such as the booking reference number, reason for refund, and any supporting documentation (if applicable). Refunds will be processed to the original payment method used for the booking. The processing time may vary depending on the payment method and financial institution, but typically it will take [specify time, e.g., 7-10 business days].

Refunds will be provided under the following circumstances: If the booking is canceled according to the stipulated terms (i.e., one hour before the scheduled trip). If the service was not provided due to reasons attributable to the company (e.g., driver unavailability or vehicle breakdown). If the customer has been charged in excess of the agreed-upon fare due to an error in billing.

Refunds will not be issued in the following situations: Cancellations made within one hour of the scheduled trip (unless otherwise stated in exceptional circumstances). If the customer fails to report any issues with the service during or immediately after the trip. If the service was provided as requested, but the customer was dissatisfied with the quality of the service. For any incidental or personal expenses incurred during the trip, such as food, accommodation, etc.

In case of any damage to the vehicle or belongings, the company will evaluate the situation and process any refunds or reimbursements as per the applicable terms of service or insurance claims. Excello Call Drivers & Travels does not accept responsibility for loss or damage to personal belongings left in the vehicle.

If a dispute arises regarding a refund request, the customer can escalate the matter to our management team. The company will make every effort to resolve the issue promptly, in accordance with the best interest of both parties.

Excello Call Drivers & Travels reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated to customers through the company's official website or via email. If you have any questions or need further assistance with a refund request, please contact our customer service team at excellocalldriverservices@gmail.com.

When you purchase something from our store, as part of the process, we collect the personal information you give us such as your name, address and contact number.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at excellocalldriverservices@gmail.com

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved. Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. Links When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at excellocalldriverservices@gmail.com